10 Steps To Build a Sales & Marketing Team

1) Create a vision of the perfect organization and set a goal to measure success.

You can’t accomplish something if you don’t know what you want to accomplish. Having a vision provides the organization a purpose. Too often businesses just want more, more of everything, which is understandable. However, just more is unclear.

What if the new sales and marketing organization earns just $1 more than the previous period? Alternatively, what if they double revenue without increasing profit? There are too many unknowns.

A good vision would define success by first setting a number. That number, the goal, is best when it’s a SMART goal: specific, measurable, achievable, results oriented, and time specific. The vision could also define what the organization is known for, how they will look, and maybe even and a mission statement.

2) Hire the right leader.

Every team needs a leader. Your sales and marketing team leader should be someone with sales and marketing skills; experience leading teams; the ability to identify talent; and mostly a personality that inspires people to follow. That’s the true definition of a leader: someone that people follows. And it’s so much more than just being a boss, because a good leader should be able to follow too. Empathetic listening, the ability to see the whole picture from every perspective, will aid in the decision making.

3) Identify the what resources you currently have to accomplish the vision.

Bootstrap, it’s the accounting word of the decade. I both hate it and love it. I hate bootstrapping because sometimes it’s just a way of an organization being cheap, not properly funding a project.

Alternatively, bootstrapping can be a great way to really understand what is already available. I guess what I mean is that much of your marketing talent may already be on the staff, in the engineering department. Why spend thousands of dollars to outsource technical content when you can maybe just inspire your engineers to share their thoughts on a blog?

The main thing is that no matter what, when you build a sales and marketing team, you can’t just ignore what’s already available. There are people within the company that have ideas and material that may just needing editing. Before you go asking for more money, make sure you exhaust all the resources that are already paid for.

4) Learn your customer.

Who wants and needs your product? Before you start to build out a communication strategy you need to first understand who your customer is. One idea is to use traditional marketing methods. For example, you can research the marketplace and build out a data-rich plan for each target market. It takes time to do good market research and no matter how much data you collect, there will always be assumptions based on imperfect information.

Another methodology that I enjoy is creating buyer personas. A persona is about defining each typical buyer and creating a character out of them, it gives your market research a personality. This way, you’re not writing a sedan car ad for married women, between the ages of 45 and 65, that live in the tri-state area. But instead, you’re writing for Susan, a 52-year-old married woman that is eager to move from the family minivan/taxi to her own luxury sedan now that the kids are in high school.

Want to learn the other 6 steps? Shoot me an e-mail and I’ll more than gladly share them with you.

 

Would you attend a virtual high school?

I would! Well, maybe. I’m not sure.

But that’s the point isn’t it? The traditional high school with a 1,000 kids, lockers, sports, lunch, and the occasional academic course is dying. K-12 is a good idea for  some but what about new alternatives. Fairfax county is trying to be innovative:

It’s a reimagination of the American high school experience. And it’s a nod to the power of the school choice movement, which has given rise to the widespread expectation that parents should have a menu of options to customize their children’s education. via Fairfax County considers creating virtual high school – The Washington Post.

I’m not sure if this is the greatest idea but I like people being entrepreneurial. And parents, if your kids went, excuse me, signed on to this school they’d be just fine.

What is the best car ever made?

I’m much more of a Porsche guy (not that I’ve driven one). Adele likes Mercedes. But Richard Hammond makes a strong care for BMW.

“To a degree you really could make a case for them being exactly that,” Hammond says in the attached video, pointing to BMW’s engineering pedigree and a reputation for quality that assures you their cars will “be here in ten years.” via BMW: The Greatest Car Ever Made Says Top Gear’s Hammond | Breakout – Yahoo! Finance.

One thing is for sure, Germans are the best car makers today.

Measure something other than where Google ranks your website in its search results.

For such a valuable offering, search engine optimization has so many things wrong with it. For example, clients always want to measure where a keyword ranks in Google search results, which is fine, but it misses the point. Instead, I’ve been a big advocate of tracking non-brand related terms in Google Analytics.

Build out a list of branded terms and exclude traffic from these terms. This leaves you with your non-branded traffic. It’s important to know if your link building is resulting in more people entering the top portion of the funnel. via How your reports make your link building suck.

Non-brand terms means people are finding your products potentially for the first time. Having more visitors that never heard of your brand means more people in the future that will search for your brand.

Braves win their series in Houston. Whew…

  • Sat 4/7 New York Mets at NY Mets (1-0) L 2 – 4
  • Sun 4/8 New York Mets at NY Mets (2-0) L 5 – 7
  • Mon 4/9 Houston Astros at Houston (2-1) L 3 – 8
  • Tue 4/10 Houston Astros at Houston (3-1) W 6 – 4
  • Wed 4/11 Houston Astros at Houston (3-2) W 6 – 3

via Atlanta Braves on Yahoo! Sports – News, Scores, Standings, Rumors, Fantasy Games.

How to move people with two irrational questions.

Getting to the reason behind decisions isn’t easy. I’m a big fan of Daniel Pink and he’s taken a snippet out of Instant Influence to explain something quite complex. Now here’s Dr. Pantalon:

What do you say when someone at work says, “No” to your suggestion?  You probably respond with a perfectly rational question like, “Why not?” Unfortunately, I’ve learned that rational questions are ineffective for motivating resistant people. Instead I’ve found that irrational questions actually motivate people better.

For example, imagine you’re a manager at a major PR firm and one of your reports balks at revising an important part of the next big campaign.  Instead of asking rational but ineffective questions, try the following 2 seemingly irrational questions:

1. How ready are you to make the revisions, on a scale from 1 to 10, where 1 means not ready at all and 10 means totally ready?

Make sure she gives you a number. On the rare chance that she says, “1,” surprise her by saying, “What would turn it into a 2?” In telling you what it would take for her to become a 2, she reveals what she needs to do before she is able to make the revisions to the campaign. That is what you motivate her to do first.

2. If she picks a number higher than 2, ask, “Why didn’t you pick a lower (yes, lower) number?”

Question 1 seems irrational, because you’re asking, “How ready are you…?” of a person who just said, “No,” which we can assume means not at all ready.  However, most resistant people have some motivation that they keep from us.  If you ask, “Are you going to take my suggestion, yes or no?” they continue to keep their motivation hidden.  But if you ask them the “1-10” question, they’re much more likely to reveal their motivation by saying a 2 or a 3, which is far better – you’ve now moved from a “No” to at least a “Maybe.”

Question 2 seems really irrational, perhaps even absurd. It’s the opposite of the rational and expected question, “Why aren’t you more motivated?” which only breeds more resistance.  However, by asking Question 2, you’re asking her to defend why your directive to revise the campaign is even the slightest bit important to her (e.g., deep down, she knows getting over her defensiveness around critique is an important career goal) rather than to defend her excuses why she won’t do it (e.g., too busy).  The answers she gives lead her to rehearse the positive and intrinsic reasons for doing what you asked, which, in turn, dramatically increase the chances that she gets the project done.

via How to move people with two irrational questions | Daniel Pink.

Confused? I was too. But reread it a couple of times and I think you’ll get it.

This what $1,000,000,000,000 looks like.

It’s just so hard to imagine $1 trillion. But this might put things into perspective.

$1,000,000,000,000

$1,000,000,000,000

If you haven’t seen this video of President Obama, you’re missing out.

I imagine this would be a critique of me, or just about any of us. This video show’s the power of our words, mainly how our praise may come across superficial. Sure, I’m no fan of President Obama but it’s funny nonetheless.

via OBAMA: All countries are close allies!! – YouTube.

How to determine if a sentimental item is clutter or a treasure.

After reading Walden I began to enjoy minimalism. Too often we keep things for all the wrong reasons.

As you’re sorting through your sentimental items to determine what is a treasure and what is clutter, ask yourself: How will I store this item? Is this item associated with a happy memory? Is this the best item to evoke the most powerful sentimental memory? via Determining if a sentimental item is clutter or a treasure | Unclutterer.

A person, not a team makes the decision. Always.

It’s seems obvious when you think about it but it’s true, there’s always one person that makes the ultimate decision. Teams meet and maybe even vote. Then at the end, everyone will turn to the decision maker to see if she agrees.

Absolutely correct. The group discussion helped evolve the boss’s thinking, which reshaped the ultimate decision. But even if the decision wasn’t one the boss would have initially made or isn’t his or her top choice, the fact is that the CEO was part of the consensus. via If You Think Your Team Makes Decisions, Think Again – Bob Frisch – Harvard Business Review.

Take a look at Bob Frisch’s latest book Who’s in the Room: How Great Leaders Structure and Manage the Teams Around Them.

Here’s a great story of people doing great things.

When I read the news I get tired of looking at mugshots. However, you occasionally find a gold nugget in the wasteland of if it bleeds it leads local news coverage.

The Syracuse Fire Department has offered to “adopt” the boy as an honorary firefighter. An Afghanistan war vet wants to give him a ceremonial knife from Asia to replace a stolen knife the boy’s uncle, a Green Beret, had given him from Africa. via Joshua Meeker, Syracuse boy battling cancer, gets front-row seat to boxing match | syracuse.com.

Rescue Mission Serves Easter Meal

Good people doing great work!

The Rescue Mission served 206 people more than 1,000 pounds of donated food this morning at its annual Easter meal. About 15 to 20 percent more people were fed than a year ago. via Rescue Mission serves Easter meal to 206 people | syracuse.com.

Braves drop to 0-3 for 1st time since 2003

Well, this can’t be good, especially losing to the Mets.

Atlanta is 0-3 for the first time since opening against Montreal in 2003 and only the second time since losing its first 10 games in 1988.

via Braves drop to 0-3 for 1st time since 2003 – MLB – Yahoo! Sports.

Politicians Say Augusta National Golf Club Should Allow Women To Join

Why join a club that doesn’t want you to join? If I was a member of Augusta I wouldn’t mind if they let women join. However, I’m not sure if I would join anything where I wasn’t really wanted.

Republicans candidates Mitt Romney and Newt Gingrich also said they believe that women should be allowed to join. The GOP hopefuls’ comments came after the Obama administration addressed the issue Thursday. By Ariel Edwards-Levy

via Masters 2012: Politicians Say Augusta National Golf Club Should Allow Women To Join.

Subaru Cruise Control is Smarter Than You

Soon, none of us will be driving, just riding instead.

There are three main benefits. First is pre-collision braking, which can detect when an object suddenly appears in the path of the car. If something jumps out, and the driver doesn’t react right away, the system can apply the brakes on its own, slowing and even stopping the car.

via Subaru Cruise Control is Smarter Than You.

Mickelson up early to see Big 3 off at Masters

And this is is why people like Mickelson.

Despite having the last tee time of the day, at 1:53 p.m. EDT, Mickelson was at Augusta National six hours early Thursday to watch Arnold Palmer, Jack Nicklaus and Gary Player hit the ceremonial first shot. In his green jacket, no less.

NANCY ARMOUR, AP National Writer

via Mickelson up early to see Big 3 off at Masters – Golf – Yahoo! Sports.

E-Books are better!

Reading an e-book on an iPad is truly a better experience.

The average ebook-reading person read 24 books in the past 12 months, compared to 15 for non-ebook readers.

via Americans Reading More Ebooks on Computers Than Ereaders, Phones [STUDY].

Suffering is maybe too strong a word.


Health-care spending makes up more than 16% of the U.S. economy, but only 6% of family spending, according to the CES. One reason for the gap is that most medical spending isn’t out of our pockets. Employers pay workers’ premiums and government foots the bill for the elderly and the low-income. Government spending on Social Security, Medicare, and Medicaid has quadrupled since the 1950s in the most meaningful measurement, which is share of GDP.

This is not to deny that middle class suffering is cheapened by historical context. Today’s suffering is real. Unemployment is high. Wages are flat. The turmoil of globalization and the robotification of the economy is punishing workers with skills better suited to the 1950s than the 2010s. We are squeezed by rising health care costs and scarcity of affordable housing in productive cities.

via The American Century in Spending: 100 Years in the Life of the Family Budget – Atlantic Mobile.

Congrats Wegmans!

For the third straight year, the Rochester-based company is ranked the number one grocery chain in the nation. Consumer Reports surveyed more than 24,000 readers about the country’s 52 major grocery stores.

via Wegmans ranked best grocery chain in the nation – YNN, Your News Now.

Ever Want to Know a 10-Year-Old Boy Top 5 Movie List?

On our way to soccer today I asked my son Joe where Hunger Games ranked as a movie. “Top 5,” he quickly replied. Which led me to ask, “what are your top 5 movies?” Here’s his answer:

  1. The Right Stuff – That answer came out quickly. I believe he likes Tom Wolfe’s amazing story mainly because it’s one of my favorites. 10-year-old boys tend to follow the father.
  2. Cowboys vs. Aliens – This is odd, because he’s never really seen the full movie. We rented it and the disc continued to skip. Maybe it’s just the concept and CGI that inspired the answer.
  3. Scarface – He’s never seen this movie. I’ve only showed him the clip were Al Pacino says, “say hello to my little friend.” But we can all agree that a great line typically makes a great movie, and that was a great line.
  4. Hunger Games – Joe didn’t have a good answer for this but I assume his ranking is weighted heavily toward the latest movie. Which by the way explains #5
  5. Office Space – We saw the first 15 minutes of that movie last night. He didn’t even understand what a cubicle is but I guess he saw me laughing which elands us back to #2.

What does all this mean? I don’t know, maybe there’s something to be said about my influence as a father. Joe will like what I like. However, maybe the truth is that 10-year-old boys don’t have top 5 movie lists and even if they did it’s a list that will change each passing week.

Next week I’ll let you know where the ranking stands…